Return Policy

 

We just want you to be happy! If you have concerns, your item is showing any signs of defects from production, or you received the wrong item, notify us within 7 days of delivery so we can resolve it. 

Our policy lasts 7 days from the date of delivery. If 7 days have passed since delivery, unfortunately, we cannot offer you a return or exchange. Any returns that are accepted at the discretion of From Out West must be unused and in the same condition in which they were received and will be for store credit. 

Since orders are processed immediately and most products are made to order (special just for you!), we're unable to accommodate requests for cancellations, exchanges, or returns. Items are final sale and cannot be returned or exchanged. That said, requests are handled on a case-by-case basis, so please reach out if you have any concerns.

If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you (if applicable).

You may contact us here or by sending an email to yourfriends@fromoutwest.com. Be sure to include your name, order number, and the details of your request.